It’s about time someone said it…
Most job descriptions are…
a tool for CYA…(covering your a@#)
a useless and outdated resource for what it takes to compete and win in today’s environment.
Now that it’s easier than ever to outsource a job to someone cheaper (or a robot) there needs to be a really good reason for someone to hire you.
Regardless of your talents, experience, and responsibilities…this is why you’re on the payroll, and what you’re REALLY hired to do…
Love your customers…treat them with dignity and respect
Surprise and delight
Go the extra mile
Exceed all expectations
Focus on solutions
Elevate the quality of every conversation
Add positive energy to every interaction
Take intelligent risks
Write and speak clearly, confidently and convincingly
Ask challenging questions
Set a good example
Cut costs and remove waste
Listen for understanding
Act like the owner
Take the lead on projects
Accelerate outcomes while maintaining quality
Acknowledge good work from your peers
Persevere in spite of obstacles
Fight for principle
Showcase your art
Demonstrate best practices
Become brilliant on the basics
Act with urgency
Initiate creative ideas
Invent a new product or service that people want
Surface and highlight difficult decisions
Figure out what didn’t work and why
Offer to help co-workers before they ask
Help invent a new product or service that people really want
Get smarter at your job through ongoing learning
Keep promises and honor commitments
Make good decisions
Confront the status quo
Take pride in your performance
Be joyful and help create a joyful environment
If you’re looking to land a job, keep a job or earn a promotion…you’ll need to master these soft skills.
Learning and honing the soft skills is not optional, as these intangible qualities are increasingly in demand…because they help to drive tangible results.
In today’s world, simply showing up, going through the motions, and only doing what’s on your written job description is not sufficient and completely unacceptable.
One last thing which needs to be included on your job description has to do with your philosophy….
You must believe in sweating the small stuff, because in the end…every customer counts, every sale counts, every glowing review counts…
Gary Ryan Blair