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The Big Give

The Big Give

We can choose to “give back,” or we can simply choose to give. Therefore, why not view your life, career and company as a platform for giving, for caring…for intentional acts of generosity? To build a great live…we must individually and collectively replace the pursuit of success and materialism with the pursuit of contribution, caring […]

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Care More Than Others

Care More Than Others

Why is it that when we enhance a product or service…when we want our clients to enjoy a truly quality experience…when we give far more than we take…why do we call it added value? Isn’t that called caring? I would argue that caring is a far more appropriate word for the simple reason that caring […]

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Listen Up

Listen Up

A NUMBER OF YEARS AGO, Philip Crosby wrote a wonderful book titled Quality is Free, in which he argued that it’s cheaper to build things right the first time than it it is to fix them later.   …continues

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zero-defects

Zero Defects

Why is it important to do things right the first time? To get to the answer, I’d like to introduce you to the real secret of success: Choose Your Suffering!   …continues

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choose-to-loose-featured

Choose to Lose

But we have entered a time where the rules have changed, where added value has been redefined, where it’s NO LONGER sufficient to only tell the world what you include and what you stand for  …continues

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exceptional_120x150

How to Create Something Exceptional

If you believe that you are too busy to focus on details, or that attending to the minutia of your business or life would make you less effective in delivering your services, then I encourage you to reexamine your thinking.   …continues

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