A commitment to quality is a commitment to perfection as quality comes from putting your heart and soul into your work.

It means that you are lovingly doing all of the things that bring out your absolute best.

The word ‘love’ is appropriate, because it is precisely right in both the meaning and the feeling that it carries.   …continues

If you long to accomplish great and noble tasks, you first must learn to approach every task as though it were great and noble. Even the grandest project depends on the success of the smallest components.

The popular philosophy that instructs us not to “sweat the small stuff” is flawed, because it breeds poor customer service, under-performance, wasted opportunity, mistakes, inconsistencies, rework, and oversights.  …continues

This post began with a simple question: ‘What is quality?

Quality is about love; it’s a passionate obsession with perfection. It is the result of good intentions, uncompromising standards, sincere effort, intelligent design, attention to detail and skillful execution.

Quality is the calling card of greatness; and it represents the wisest choice among many alternatives.  …continues