Archive for the 'Quality' Category

Choose to Lose

June 21st, 2013

Choose to LoseBut we have entered a time where the rules have changed, where added value has been redefined, where it’s NO LONGER sufficient to only tell the world what you include and what you stand for.   …continues

How to Create Something Exceptional

June 1st, 2013

ExceptionalIf you believe that you are too busy to focus on details, or that attending to the minutia of your business or life would make you less effective in delivering your services, then I encourage you to reexamine your thinking.   …continues

The Secret Sauce

August 10th, 2011

The Secret SauceThe companies that put customers first win much more than loyalty; they win advocates. As passionate advocates, customers jump on the bandwagon and freely recommend your company to friends, neighbors, and colleagues.   …continues

Think Like a Customer

June 16th, 2011

Who is Challenging YouNO company can exist without happy customers.

These are the people who pay the mortgage, put food on the table, and help put your kids through college.

Loyal customers keep coming back and spending more   …continues

Quality is Free

November 3rd, 2010

It's FreeWhy don’t more people and organizations get the message that not only is quality cheaper to make, it is also way cheaper to sell, in fact–it’s free!

The fact is, it’s always cheaper and smarter to do everything right the first time and here are a few reasons why  …continues

Do All Things Lovingly

June 26th, 2009

Do All Things LovinglyA commitment to quality is a commitment to perfection as quality comes from putting your heart and soul into your work.

It means that you are lovingly doing all of the things that bring out your absolute best.   …continues

Pay Attention to Details

May 12th, 2009

Attention to DetailIf you long to accomplish great and noble tasks, you first must learn to approach every task as though it were great and noble. Even the grandest project depends on the success of the smallest components.

The popular philosophy that instructs us not to sweat the small stuff is flawed, because it breeds poor customer service, under-performance, wasted opportunity, mistakes, inconsistencies, rework, and oversights.  …continues

In Search of Quality!

May 4th, 2009

Quality is about love.This post began with a simple question: What is quality?

Quality is about love; it’s a passionate obsession with perfection. It is the result of good intentions, uncompromising standards, sincere effort, intelligent design, attention to detail and skillful execution.

Quality is the calling card of greatness; and it represents the wisest choice among many alternatives.  …continues