“The expression one wears on one’s face is far more important than the clothes one wears on one’s back.” – Dale Carnegie Hello Lovely One! If you’re looking for… The next big competitive advantage for your life and career. A great way to differentiate yourself from the competition. A simple strategy for reducing stress and […]
Archive | Quality
A Love Letter to the Exclamation Mark!
“Just as a kiss can be a period, a question mark, or an exclamation point…so too can a handshake, an email, a text message and even a voicemail!” – Gary Ryan Blair WHEREVER WE ARE…whatever we’re doing and wherever we are going, we owe it to ourselves, to our art, to the world to do […]
How to Live an Extraordinary Life
THE MORAL OF A STORY is a lesson that is conveyed within the context of a story or event. As an example…at the end of Aesop’s fable of the Tortoise and the Hare, in which the plodding and determined tortoise won a race against the much-faster yet extremely arrogant hare, the stated moral is “slow […]
The Big Give
We can choose to “give back,” or we can simply choose to give. Therefore, why not view your life, career and company as a platform for giving, for caring…for intentional acts of generosity? To build a great live…we must individually and collectively replace the pursuit of success and materialism with the pursuit of contribution, caring […]
Care More Than Others
Why is it that when we enhance a product or service…when we want our clients to enjoy a truly quality experience…when we give far more than we take…why do we call it added value? Isn’t that called caring? I would argue that caring is a far more appropriate word for the simple reason that caring […]
Listen Up
A NUMBER OF YEARS AGO, Philip Crosby wrote a wonderful book titled Quality is Free, in which he argued that it’s cheaper to build things right the first time than it it is to fix them later. …continues
Zero Defects
Why is it important to do things right the first time? To get to the answer, I’d like to introduce you to the real secret of success: Choose Your Suffering! …continues
Choose to Lose
But we have entered a time where the rules have changed, where added value has been redefined, where it’s NO LONGER sufficient to only tell the world what you include and what you stand for …continues
How to Create Something Exceptional
If you believe that you are too busy to focus on details, or that attending to the minutia of your business or life would make you less effective in delivering your services, then I encourage you to reexamine your thinking. …continues